You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be clean, unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt/order number or proof of purchase.
You can return your rug free of charge. UPS will collect your rug from your original delivery address Monday-Friday only.
Please leave your preferred collection day below (at least 48 hours from your email) UPS will provide your return label. Please package your rug up as it was delivered.
Once we receive your item, we will notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your debit card/PayPal (or original method of payment).
Refunds can take up to 7 working days depending on method of payment. PayPal refunds are usually quicker.
To return your item please fill in the form below.
RETURN REQUEST FORM