F.A.Q


Hull Rugs Most Asked Questions

Browse our collection of rugs and add them to your shopping cart. You can then pay with your paypal account or by debit or credit card. All payments are secure; please see our SSL certificate padlock in the address bar. All refunds will be returned the same way as purchased. Once you have paid and received your order confirmation we will be in touch to arrange delivery. Please specify if you would like a certain delivery date on check out.
Our website has a secure SSL certificate to prove we are not a bogus website. Please see the green SSL certificate padlock in the address bar in your browser.
All our rugs are the rugs specified on the picture. All  rugs are from legitimate suppliers that conform to safety standards and fire regulations. Please be aware of online sellers using copyright images to sell other cheaper ranges of rugs. Although rugs may look similar, not all rugs are the same in design and quality.  All our rugs come with a guarantee and refund policy.
We have in stock rugs and rugs that need ordering in from our supplier.
UK Delivery Rugs are ordered from our supplier and shipped to us the next day. We will keep you informed on delivery of your order. Please make sure you provide us with your correct email at check out. If you are in Hull we can deliver in stock rugs the same day if ordered by 6pm. If any are out of stock we will refund you the same way you paid.

Free Same Day Delivery on selected rugs - Hull Only
These rugs are delivered by us and offer free same day delivery 7 days a week if ordered by 6pm.
Free Delivery Hull 
These rugs are delivered by us. In stock rugs can be delivered the same day if ordered by 6pm. If they need to be ordered in from our supplier please allow 1 - 2 days for them to arrive here then we can arrange a day to suit you. We deliver 7 days a week.
UK Delivery Rugs - England, Scotland and Wales : 
These rugs come direct from our supplier using their own courier. Free Delivery in Hull, Rest of England £3.99, Scotland and Wales £9.99. all prices include VAT No hidden charges. Delivery usually takes 2-3 Days. We will be in touch with a specified delivery date. Orders placed on a friday will be processed the following monday.
Special order items take 2-3 days to arrive. If we are unable to source the special order items, a refund will be issued.
We try our best to get our rugs to you as soon as possible.
If you would like more information on delivery times and charges please contact us before you order CONTACT US 
If you need any help at check out please feel free to message us.

For More information read our FAQ


Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be clean, unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Contact us to arrange your return as soon as possible.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs if any are non ­refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within 7 days depending on your card issuer's policies.
If you have any questions on how to return your item to us, contact us

We are constantly reviewing and improving pictures to ensure they are as accurate as possible but there are too many variables for us to be able to guarantee that all rugs will be exactly the same colour as depicted on your screen. Colours also vary on different computers/Laptops due to different screen brightness and contrasts. Images come either direct from our supplier or in stock rugs are taken by one of the team at Hull Rugs.



NO, We are an ethical retailer. We and our suppliers support all initiatives opposed to child labour across the world and many of our rugs carry the Rugmark, GoodWeave, Kaleen or Care & Fair labels although unfortunately labels don't always get onto every rug that is produced under the guidelines of these organisations.
Yes, You can pay for your rug in installments with our pay weekly savings club

Save up for your dream rug no credit. no hassle
Pay as much as you like when you like.
Once you have saved up enough you can order your rug
find out more here
Yes, You can pay deposits and installments here
Contact us for more information.


Good News!
We now have more payment options.
on checkout click on each option to view information on how to pay and click confirm order.
Options 1 - Pay By Card:  Simply pay for your order using a credit or debit card using our secure checkout.
Option 2 - Paypal: Pay with your paypal account or if you don't have one you can checkout as a paypal guest using your credit or debit card.