Hull Rugs FAQ'S

Open as usual
At the moment we are still open for business during the coronavirus crisis. We are an online based shop and do not come into contact with any of our customers.

If anything changes we will update our website.

Browse our collection of rugs and add them to your shopping cart. You can then pay with your PayPal account or through square checkout using your debit or credit card. All payments are secure; please see our SSL certificate padlock in the address bar. Once you have paid you will receive confirmation by email and/or text message.
Please specify if there is any extra delivery information or if you would like to leave your parcel with a neighbour on check out in the extra information box.

Want your refunds quicker? Pay with PayPal for faster refunds.
On check-out, you will have 3 options below.

Options 1 - Pay By Card: You can pay for your order using a credit or debit card using our secure square checkout. We accept all major debit and credit cards. Please note this may take a few moments depending on your internet connection. Please stay online for your order confirmation.

Option 2 - Paypal: Simply pay with your PayPal account or if you don't have one you can checkout as a PayPal guest using your credit or debit card.

Option 3 - Invoice: If you are having trouble paying online. You can request an invoice by email. Once your invoice has been paid we will release your rug for delivery. Invoices can be paid by debit or crdit card.

Please click on your preferred option and confirm your order.
You must allow popups on our site to enable the payment page to appear.


Please stay online until you receive your order confirmation message and your payment has gone through.

PayPal eCheque: Orders will only be processed once full payment has cleared.

Want your refunds quicker? Pay with PayPal for faster refunds.

Our website has a secure SSL certificate to prove we are not a bogus website. Please see the green SSL certificate padlock in the address bar in your browser. Payments are processed through either PayPal or Square checkout.

England: Free Delivery
UPS Free standard delivery service. 1- 3 Working days unless otherwise stated. Please leave the correct email so we can contact you with a delivery date.

Scotland, Wales and Northern Ireland: Free Delivery *
UPS Free standard delivery service. 1- 3 Working days. Depending on area unless otherwise stated. Please leave the correct email so we can contact you with a delivery date. Some areas may take longer.

(excluding holidays and unforeseen circumstances, black friday sales, christmas periods and courier service problems out of our control. Please allow 5 working days before contact)

For full delivery information read our delivery page.
Yes, now we can deliver to most parts of Europe. Please contact to confirm delivery address before making an order.
Once your order has been shipped you will receive an email from UPS delivery service and/or Hull Rugs confirming your tracking details.

If the delivery date is not suitable for you, you can contact UPS directly to change your delivery day or choose a collection point.

Any issues with delivery contact them with your tracking details. If you haven't been given your tracking details and you are expecting a delivery contact info@hullrugs.co.uk 


Customer Service: Tel: 03457 877 877 (local rates will apply and mobile phone charges may vary)

Opening Hours:
Monday - Friday: 08:00 - 20:00
Saturday: 08:00 - 12:30

Forest Road
Middlesex TW13 7DY
United Kingdom

As soon as you place an order with us you should receive an email from Hull Rugs from our website provider Site123 or info@hullrugs.co.uk

Sometimes emails can get sent to junk mail depending on your email rules. Please check your junk/spam folders for your email before contacting us. If your email has been sent to junk please mark it as safe so you receive all mail from us.

We may also contact you via text message.
To opt-out email info@hullrugs.co.uk

No problem. We understand how hard it is finding the right rug online to suit your home. We offer a 14 day return policy with a full refund and no collection charge.
Unfortunately once the rug has left our warehouse we have no control over what happens to it. In the rare event that your rug has been damaged while in transit please contact us straight away to arrange an exchange or refund for you.

FREE Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be clean, unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt/order number or proof of purchase.

You can return your rug free of charge. UPS will collect your rug from your original delivery address. UPS will provide your return label. Please package your rug up as it was delivered.

Once we receive your item, we will notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your debit card/PayPal (or original method of payment).
Refunds can take up to 7 working days depending on method of payment. Want your refunds quicker? Pay with PayPal for faster refunds.

To return your rug please fill out the returns form here 

No, we do not have a shop we are online based only. The majority of our rugs are already packaged in our UK despatch warehouse for quick delivery to our customers. We do offer a 14 day money back guarantee if the rug is not suitable on arrival.
We only deal with highly reputable rug suppliers. Therefore whether you are buying one of our budget rugs or a top of the range rug, you can be assured that they have been made to a high-quality standard. Our Flair rugs comes branded labels with supplier guarantee for up to 2 years.
One persons choice of rug might not be satisfactory to another customer. Some might want a thick dense pile some might want a light silky pile. Or for busy homes, a flat washable pile might be more suited. Whatever your taste we have rugs to suit everyone. It is hard to find rugs online without feeling them. That's why we offer a no quibble 14-day money-back guarantee.

We have in-stock rugs and rugs that need ordering in from our supplier.

UK Delivery Rugs are ordered from our supplier and shipped out the next working day. We will keep you informed on the delivery of your order. Please make sure you provide us with your correct email at check out. Please check your junk mail for our confirmation email.

Our inventory is updated every 24 hours. Please be aware that rugs may have been purchased since the last stock check and may now be unavailable. If you would like to check stock before you order please contact us or on check out click on button 'check stock' we will then contact you to complete your purchase.

We update our inventory every 24 hours but If any rugs are no longer in stock when you order, we will refund you the same way you paid. If paying by debit card please be aware that depending on your bank, your refund may take up to 7 working days to return into your account. Want your refunds quicker? Pay with PayPal for faster refunds.

If you have any questions on refunds please contact us

Yes, If you would like to purchase more than one rug dont worry about the delivery cost it will still be the same. Add your rugs to the basket and check-out as normal. Or if you would like to contact us prior to ordering we can check stock and arrange this for you info@hullrugs.co.uk 
As soon as your order is processed it is scanned and picked up by UPS courier service. Once the rug is in the hands of the courier it is down to UPS to get the rug to you. Shipping usually takes between 1-3 working days. Please allow for any delays at Christmas and New Year when our supplier has closed. UPS will send you tracking information as soon as it is available.
In the unlikely event of a delay or missing parcel, you are more than welcome to contact us and we can try and sort this out for you or you can contact them yourself with your tracking number. If the rug is lost in transit you can request a refund or we will send you another rug out as soon as possible.

Customer Service: Tel: 03457 877 877 (local rates will apply and mobile phone charges may vary)

Opening Hours:
Monday - Friday: 08:00 - 20:00
Saturday: 08:00 - 12:30

Yes, we are a fully registered legal business under the name Hull Rugs.
Trading online since 2012.

  • Hull Rugs 
  • Business Registration 2299777
  •  Registration Address 1310 Birmingham Business Park, Birmingham, B37 7BF
  • 0121 678 9000

You can contact us 24 hours a day either using our contact form 
or by emailing us at info@hullrugs.co.uk 

If you prefer to get social you can contact our official facebook 
or Instagram page.

We will try to get back to you as soon as possible.

Unfortunately, at the moment there is no contact telephone number although we may text you with tracking information, we have no landline.

We are fully online based shopping experience and find it easier to answer your questions online.

All our rugs are the rugs specified on the picture. All  rugs are from legitimate suppliers that conform to safety standards and fire regulations. Please be aware of online sellers using copyright images to sell other cheaper ranges of rugs. Although rugs may look similar, not all rugs are the same in design and quality.  All our rugs come with a guarantee and refund policy.
We are constantly reviewing and improving pictures to ensure they are as accurate as possible but there are too many variables for us to be able to guarantee that all rugs will be the same colour as depicted on your screen. Colours also vary on different computers/Laptops due to different screen brightness and contrasts. Images come either directly from our supplier or in-stock rugs are taken by one of the team at Hull Rugs.

NO, We are an ethical retailer. We and our suppliers support all initiatives opposed to child labour across the world and many of our rugs carry the Rugmark, GoodWeave, Kaleen or Care & Fair labels although unfortunately labels don't always get onto every rug that is produced under the guidelines of these organisations.